Terms of use

These terms are the agreement between you and {{COMPANY_NAME}}, a company registered in {{COMPANY_COUNTRY}}, at {{COMPANY_ADDRESS}} ("Tikers", "we", "us"). By creating an account, you accept them. They are written in English, Arabic and French. If the versions ever differ, the English version prevails.

Our Privacy policy explains how we handle your data, and our Community guidelines explain how we expect explorers to behave. Both are part of these terms.

Using Tikers

• Tikers is free. There are no prizes, no purchases and no ads. If that ever changes, we'll update these terms before it does.
• You must be 16 or older. We ask your date of birth at sign-up. Please give your real one.
• One account per person, tied to your phone number. You need WhatsApp on that number to receive your sign-in code. Keep your phone and your codes to yourself: you're responsible for what happens on your account.
• Use Tikers for yourself, for fun. Don't sell or lend your account, don't use bots or scripts, and don't try to break, overload, copy or reverse-engineer the app or our servers.
• We're improving Tikers all the time. Quests, features and the app itself can change, and we may pause or end parts of the service. We'll tell you in the app before any big change.

Your safety comes first

Quests send you to real places: the coast, mountains, valleys and old sites, sometimes at sunrise or in the snow.

• You're responsible for your own safety. No photo is worth a risk. Keep away from cliff edges, rough sea, busy roads, ice and snow you're not equipped for, and places you can't see well in the dark.
• Respect private property and the law. Don't trespass. Follow site rules, signs and opening hours.
• Stay away from military and restricted areas, and never photograph them. Photographing military sites is prohibited in Lebanon. Our quests never send you there.
• Never use the app while driving.
• Time windows are a game rule, not a reason to rush. If you miss one, the quest will still be there next time.
• Quest information can change. We check our facts, but opening hours, events, prices and access can change without notice, and we can't guarantee them. Check before you go, especially for events and in bad weather.

Your content and photos

What's yours stays yours. You own the photos and videos you take as proofs, your profile photo, and your bio.

What you let us do with it. So that Tikers can work, you give us a free, worldwide, non-exclusive licence to:

• store your content
• make copies of it: resize it, remove its hidden details (GPS, device, time) and make a still image from a video
• show it in the app and on the pages of postcards you share (tikers.app/p/…)
• use it the way you chose: in the feed (depending on your posting choice and your account's privacy) and on your postcards

This licence ends when you delete the content or your account. Copies that other people already shared themselves (for example, a postcard someone else saved) are outside our control.

Marketing only with your yes. We will never use your photos or videos in our marketing (social media, store listings, ads) without asking you first. Each use needs your yes, in writing, for that photo or video. A message or an email is enough.

What you post must be OK to post. Only post content you took yourself, that you have the right to share, and that follows our Community guidelines. Don't post photos that show other people in a way they wouldn't want, or that break the law.

Our content. The app, its design, the map, the quests and their texts belong to us or to the people who licensed them to us. You can use them inside Tikers, and share your postcards, but don't copy them for anything else.

Verification and location

• How verification works. When you send a proof, our server checks automatically that it was taken at the quest's spot, inside its time window, with a genuine copy of the app. No person looks at it first.
• What "verified" means. A verified proof means those checks passed. It doesn't mean we've confirmed what the photo or video shows.
• If a proof is rejected, the app tells you why and you can retake it while you're still at the spot and inside the window.
• Location must be real. Your proof only counts if your phone's location is genuine. Proofs come from the in-app camera only; the gallery can't be used.
• Your location and privacy. How we use your location is explained in the Privacy policy.

Fair play

Tikers is a game, and the leaderboards are just for fun: they never pay out anything.

• No cheating. Faking your location, using an emulator, or tampering with the app is against these terms.
• A faked location is rejected automatically.
• If we find someone cheating, we can take their proofs back, take them off the leaderboards, or suspend their account.

Reports and moderation

• You can report any post, quest or explorer from the app. The person you report never learns who reported them.
• Our team aims to handle every report within 24 hours. A post reported by 3 or more different explorers is hidden automatically until we look at it.
• When content or behaviour breaks these terms or our guidelines, we can hide a post, reject a proof, remove a profile photo, take someone off the leaderboards, or suspend an account.
• If you think we got it wrong, write to [email protected] and we'll take another look.

You can also block any explorer. You'll stop seeing each other's posts and passports.

Termination

• You can leave any time. Delete your account in the app (Settings → About → Delete account) or on the web at tikers.app/delete-account. What gets deleted, and when, is explained on that page and in the Privacy policy.
• We can suspend or close your account if you break these terms or our guidelines, cheat, put other people at risk, or if the law requires us to. Where we can, we'll tell you why. For serious or repeated breaches, we may act without warning.
• Accounts nobody uses: if you don't use Tikers for 2 years, we delete your account. We let you know with a notification 30 days before, if your notifications are on.
• If we ever shut Tikers down, we'll tell you in the app in advance.

Our responsibility

• We work hard to keep Tikers running well, but we provide it "as is": we can't promise it will always be available, error-free, or that every quest's information is right.
• You go to quest locations at your own risk. As far as the law allows, we're not responsible for injury, loss or damage that comes from visiting a place, from the way you get there, or from other explorers' content or behaviour.
• Nothing in these terms limits our responsibility where the law doesn't allow it to be limited, for example for our gross negligence or wilful misconduct, or for death or personal injury we caused.

Law and disputes

These terms are governed by the laws of Lebanon, and the courts of Beirut decide any dispute. If you live in the European Union, you also keep the protections that your own country's consumer law gives you, which a contract can't take away, and you can bring a claim in your country's courts.

Before going to court, please write to us at [email protected]. Most things can be sorted out quickly.

Changes to these terms

We may update these terms when Tikers changes or the law requires it. We'll update the date at the top, and if a change is important we'll tell you in the app before it applies. If you keep using Tikers after that, the new terms apply. If you don't agree, you can delete your account.

Contact

{{COMPANY_NAME}} {{COMPANY_ADDRESS}}, {{COMPANY_COUNTRY}} [email protected]