Help and support

Answers to the questions explorers ask most about Tikers. Can't find yours? Write to [email protected].

Verification failed?

Every proof is checked automatically, in three steps: location (you were at the spot), time window (it was taken while the quest was open) and the app (it came from the genuine Tikers app). Nothing looks at what's in your photo or clip. When a check fails, the app shows which one and how to fix it. Your quest stays started and nothing is posted, so you can tap Retake and try again. You can send up to 10 proofs an hour, across all your quests.

• Too far from the spot. The camera only opens inside the quest's radius, but GPS can drift. Walk closer to the spot the quest describes and retake.
• Weak GPS. Between buildings, under trees or indoors, your phone may not know where you are precisely enough. Step into the open for a few seconds until the location settles, then retake.
• Fake location. A proof taken with a location-faking app or setting is always rejected. Turn it off, then retake.
• Outside the time window. The window is checked by our clock when the proof reaches us, not by your phone's clock. The quest page shows when the quest is open; come back then.
• Not the genuine app. Install Tikers only from the App Store or Google Play, update it to the latest version, then retake.
• The file can't be read. Something went wrong with the photo or clip. Retake it; a clip needs at least 5 seconds.

There is no manual review, so a rejected proof can't be approved by hand: retaking it is the way. If the same check keeps failing while you're standing at the spot, write to us with the quest's name and what the app said.

Report a quest

If a place has closed, its hours have changed, or the spot isn't safe any more, tell us. Open the quest, tap Report, pick a reason and add a note about what's wrong ("Other" lets you write one). Reports are anonymous, and we review them within 24 hours. We correct the quest or take it down.

You can report a post or an explorer the same way, from the post's or the passport's ⋯ menu. What isn't allowed is in our Community guidelines.

Frequently asked questions

Why does the code come on WhatsApp and not by SMS?

Tikers sends sign-in codes only on WhatsApp. If no code arrives, check that you typed the number of the phone that has WhatsApp, and that the phone is online. Each code works for 5 minutes and allows 3 tries; after that, tap Send a new code. If you ask for too many codes, the app tells you how long to wait.

My number doesn't use WhatsApp. Can I still sign up?

Not for now. Tikers signs you in with a code sent on WhatsApp, and there's no SMS option, so you need a number that uses WhatsApp. It can be from any country, not only Lebanon.

I took a proof with no signal. Does it still count?

Yes, if it reaches us while the quest's window is still open. With no connection, the app saves the proof on your phone ("Saved on your phone") with its photo, location and time, and sends it by itself as soon as you're back online. If the window closes later that day, the app tells you the time to send it by. A proof that arrives after the window has closed is rejected ("Sent after the window closed"), but your quest stays started, so you can prove it on your next visit. Don't log out before saved proofs have sent: logging out deletes them.

Why is a quest closed?

A quest can be closed for a few reasons:

• Out of season. Some quests only run at certain times of the year, like winter quests. The quest page says when it's back ("Back in June") and you can't start it until then.
• Waiting for the right conditions. Some quests open only when nature allows, like "Opens with the snow". You can start them any time; they open when the conditions are there.
• Outside today's hours. Many quests have a time window, such as sunrise or opening hours. You can start the quest, but the proof only counts inside the window.
• Not open right now. An event that has ended, or a place that has closed. We remove quests that can no longer be done.

A landmark on the map has no quests. Why?

The map shows landmarks all over Lebanon, including places where there are no quests yet. Tapping one shows only its name. We keep adding quests, and Explore tells you when new ones arrive.

How do I delete my account?

In the app, open Settings → About → Delete account, then confirm. Without the app, use our account deletion page. Both delete your account the same way; the page explains what is deleted, what is kept, and when.

Contact us

Write to [email protected]. Support is by email only: the WhatsApp number that sends sign-in codes can't receive messages.

To help us find your account quickly, include the phone number you sign in with, and for a problem in the app, your phone's model and the app version (Settings → About → Version).

• Your data. For a copy of your data, or to correct something that's wrong, write to us and include your account's phone number. We may ask you to confirm it's really you. We answer within one month. Our Privacy policy explains all your rights.
• Appeals. If we hid your post, took you off the leaderboards or suspended your account, and you think we got it wrong, write to us. Someone other than the person who made the decision reviews it and replies by email.
• Everything else. Questions, ideas, a quest you'd love to see: we'd like to hear them.