Delete your Tikers account

This page lets you delete your account on Tikers, the app made by {{COMPANY_NAME}}, without opening the app. This text is written in English, Arabic and French. If the versions ever differ, the English version prevails.

How to delete your account

On this page

1. Enter the phone number of your Tikers account below.
2. If this number has an account, we send a code to it by WhatsApp.
3. Enter the code, then confirm.

In the app

Open Settings → About → Delete account, then confirm. You're signed out at once.

Both ways delete your account in exactly the same way.

What happens

Right away

• Your account is closed and you're signed out on every phone.
• Your posts disappear from the feed and you leave the leaderboards.
• Your phone number is taken off the account, so you can sign up again with it later as a brand new explorer.

Within 30 days, we erase:

• your name, bio, date of birth and profile photo
• your proofs, with their photos and videos
• your postcards
• your preferences (interests, transport, budget and the rest)

What we keep

• Anonymous counts that can't be linked to you, such as how many times a quest was completed.
• Moderation records (reports and what our staff did about them) for 12 months after the report is closed, then they're deleted. For a deleted account they hold only the reason, the action taken and the dates: never your photos, your posts or your phone number.

It can't be undone. Once you confirm, we can't bring back your account, your stamps or your postcards.

Postcards you shared yourself outside Tikers (on Instagram or WhatsApp, for example) stay wherever you shared them. Their tikers.app/p/… links stop working.

Other requests

Want a copy of your data, or to correct something, rather than delete everything? Write to [email protected]. Our Privacy policy explains all your rights.